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Product documentation

Turn your Product Documentation into a Powerful Customer Resource

With Readin, create an intelligent documentation portal that empowers customers, partners, and teams with always up-to-date, personalized content. Turn your documents into a powerful self-service resource that drives adoption, reduces support load, and keeps everyone aligned.

Why Traditional Documentation Doesn’t Work Anymore

•Hard to Navigate

Static formats like PDFs and long pages bury information—users waste time searching instead of learning.

•Search That Doesn’t Help

Basic keyword search often leads to irrelevant results, leaving users frustrated and unsupported.

•Outdated Content Everywhere

Documents quickly fall out of sync with the product. Manual updates mean errors slip through or get missed entirely.

•Teams Duplicating Effort

Product, support, marketing, and sales all rewrite the same information in different places—leading to inconsistencies and wasted time.

•No Personalization

Everyone sees the same generic content, regardless of their product version, user role, or context.

A Single Source of Truth with Readin

Readin unifies all your product documentation into one intelligent, centralized hub. Synced with SharePoint your content in Word, PDF and Excel, Readin continuously syncs and structures it into a consistent, queryable knowledge base. With automated updates and access control, every stakeholder—from customers to internal teams—gets real-time access to the latest, most relevant information in one place.

Write Once, Publish Everywhere

With Readin, you can modularize your documentation into reusable components—making it easy to repurpose content across product variants, support portals, sales decks, or internal knowledge bases. Maintain a single source of truth while delivering consistent, up-to-date information wherever it’s needed.

AI Assistants Built for Product Documentation

Readin brings generative AI directly into your documentation portal—making it faster and easier for users to get exactly the information they need. Configure purpose-built AI assistants that surface context-aware answers, summarize complex topics, generate step-by-step guides, translate code snippets, or tailor responses by user type. With flexible prompt customization and embeddable AI widgets, Readin delivers dynamic, conversational experiences that reduce friction and boost engagement across your docs.

Key features

SharePoint plugin

SharePoint plugin

Directly publish your documents from SharePoint to the web using Readin’s seamless integration. A single click ensures a fast and efficient publishing process, reducing the complexities of document management.

Versions and variants

Versions and variants

Maintain control over document versions with Readin’s version management system. It keeps track of all historical versions and variants of your documents, ensuring you can access and revert to any version if needed.

Compound documents

Compound documents

Group multiple documents and files into a single, cohesive document. This feature simplifies the presentation of related materials, making it easier for users to navigate complex information.

Notice of change

Notice of change

Keep your readers updated with Readin’s notifications. Users can subscribe to specific documents and receive alerts whenever changes are made, ensuring they stay informed.

Groups

Groups

Create custom, role-based document portals that display content tailored to specific user needs. This feature enhances user experience by presenting relevant materials for different audiences within an organization.

AI assistant

AI assistant

Empower your readers with an AI-driven assistant for instant support and self-service capabilities. It enables users to ask questions and receive answers directly from documents, improving accessibility and understanding.