Make your product documentation easy to read
August 29, 2025
Most documentation is digital today—but that doesn’t always make it more effective. If users are still stuck scrolling through PDFs or filing support tickets, your content isn’t working. A modern knowledge base solves this by making answers easy to find, simple to use, and valuable for both your customers and your business.
What is a Product Knowledge base?
A Product Knowledge base takes the files you already have—like those stored in SharePoint—and turns them into a user-friendly dynamic document portal. Instead of static portals or PDFs, a Product Knowledge base is built for speed, personalization and integration.
With Readin Knowledge base, you can transform your SharePoint libraries into a living documentation site, where users get:
- Dynamic delivery: Version-specific content that’s always correct.
- Smart search and filtering: Smart search that understands context—not just keywords.
- AI guidance: Instant answers and troubleshooting steps, pulled from your content.
- Reuse at scale: Reuse up to 80% of content across product versions and variants, saving time and costs.
Six Business Benefits
1. Faster answers
Whether users are customers, field technicians, or sales reps, they get the exact instructions and content they need. With Readin, you select the right documents from SharePoint and publish them into a searchable portal—so users can stop searching through folders and static PDFs and go straight to clear, contextual answers.
2. Lower support costs
With Readin, the right SharePoint documents are published into a searchable portal, so customers and colleagues can quickly find the answers they need without contacting support. And when a case does reach your team, agents work from a single source of truth instead of juggling multiple tools.
Readin with its Integrated AI assistant, goes even further—guiding users step by step through troubleshooting and giving support-agents draft responses they can fine-tune—resulting in faster resolutions, fewer tickets, and lower costs.
3. Quick portal launch
Launching a documentation portal doesn’t need to be a heavy IT project. With Readin, you choose the right SharePoint documents and publish them into a modern, branded site in minutes. The portal is easy to style and update without developer help, so your content team stays in control.
You can also target information to specific groups. Role-based access ensures technicians, customers, and internal teams only see the documentation relevant to them—nothing more, nothing less. That makes the portal not only quick to launch, but also precise and secure for every audience.
4. Reuse content at scale
Most documentation doesn’t change between product versions or variants—often as much as 50% can be reused. Readin makes it easy to republish that content while adjusting only the details that are different. This saves huge amounts of time on authoring, reviewing and translating, while keeping instructions consistent across every product.
5. Grow organic traffic
Your documentation can do more than only supporting your existing customers—it can attract new ones. By converting SharePoint files into clean, structured web pages, Readin makes your content discoverable in Google. That means more people find your products through search, reducing dependence on paid ads.
6. Better insights, better docs
With Readin, you gain real insight into how your content is used. Analytics reveal popular topics, failed searches, and where users drop off without finding answers. Feedback and comments highlight content gaps. Together, these insights give you a clear roadmap to continuously improve your documentation and keep it valuable over time.
The Bottom Line
If your documentation is buried in SharePoint folders or static PDFs, you’re paying twice—once to create it, and again when no one can use it effectively. Readin Knowledge Base turns your SharePoint files into a true operational asset, saving time, cutting costs, and delivering the clear answers people expect today.